Support

How to get support

This support is only related to APIs. Please do not submit any issues unrelated to the APIs.

To get your questions answered quick and efficiently, follow these three steps:

1. Check the FAQ to see if your question is already answered.
2. Contact us via the form. Limit each submission to one inquiry.
3. For technical questions, include:
   
   • The name of the API that you are using.
   • Optional: Include error codes or the code you have issues with.
      

Response time

We will contact you as soon as possible. Our general response time is 1-2 business days.

For production support issues, select "Production Support" from the category options for escalation.